Cigna Worldwide Insurance Migrating Over Six Thousand Legacy Templates into ActiveDocs

Hong Kong March 7, 2017
Hong Kong skyline at night
Cigna Logo

Cigna Worldwide Insurance Company Limited are transitioning over six thousand templates from their legacy print solution into ActiveDocs Opus. As part of this ongoing multi-year project, the templates across all product lines, including Life, Accident, and Medical, are being consolidated and rationalized.

Glenn Ricketts, ActiveDocs CEO, said: “The brand new ActiveDocs platform deployed at Cigna Worldwide has completely reengineered the method of insurance document production. This has shifted perception from the legacy “print” mentality, where the document output is closely tied with production of paper copies of documents, to a modern approach where ActiveDocs Opus can deliver both printed and electronic copies of documents. Furthermore, ActiveDocs Opus enables e-fulfilment, rapidly becoming a must-have for all insurance companies aspiring to be competitive in the individual insurance market.”

In each phase of the project, the ActiveDocs Opus solution replaces one legacy system. The structure of the service delivery component has been crucial for the successful transition. In the first phase of the project, ActiveDocs personnel completed initial business analysis and template automation services. Working closely with Cigna’s team, ActiveDocs have provided technical consultancy, and established a general blueprint for legacy system transitions. Cigna’s internal resources are working on all the subsequent phases of the project, with ActiveDocs staff providing additional assistance when required.

Due to the large number of templates, the solution relies on ActiveDocs Opus’ ability to manage content used across multiple templates in one location. The shared content – document sections, logos, and signatures – is available in the ActiveDocs Opus Content Manager. Business users are able to make any modifications to the ActiveDocs Opus templates in the familiar environment of Microsoft Word. A change made in one place can be immediately applied across thousands of templates.


About the customer

Cigna Worldwide Insurance Company Limited

Cigna Worldwide Insurance Company Limited, based in Hong Kong, are part of the global health services provider Cigna. Operating in 30 countries, Cigna have 39 thousand employees serving more than 90 million customers globally. Cigna rank #79 on the 2016 Fortune 500 list, totalling $25 billion in revenue. For more information please visit


About the solution


ActiveDocs develops Template management and document automation software that reduces the time and expense of creating documents, while mitigating the potential risk caused by inaccurate information. The company's solutions lower the possibility of complaints, legal issues and financial losses caused by manual document creation and help companies personalize standard, repeatable information. ActiveDocs, in business since 1992, specializes in state-of-the-art document automation and compliance for large enterprises. ActiveDocs' customer base covers over 160 of the Global Fortune 500, including the world's largest company – Royal Dutch Shell – as well as BP, Bayer Healthcare Pharmaceuticals, ABB and many other global giants.

ActiveDocs Opus

ActiveDocs Opus™ is a world-leading Document Automation Solution built on Microsoft® Office and Microsoft® Windows Server technology. It supports industry standard integration with data sources, document storage, and handling applications. Templates are designed in Microsoft® Word and built from reusable components. ActiveDocs Opus has built-in management and deployment tools, allowing Templates to be used for User-Driven (interactive) and Program-Driven (automated) document creation.

Would you like to find out more about this?

Learn More

Hire agreements and leasing documentation automated at a large truck and bus manufacturer.

Read more

An energy retailer communicates with 1.5 million clients using ActiveDocs.

Read more

Learn about a major implementation thoughtfully executed in Australia's court system.

Read more