Crius Energy communicates with 1.5 million clients using ActiveDocs

Overland Park July 3, 2018
Crius Energy Logo

ActiveDocs, the confident choice of large companies for document automation success, announced today that Crius Energy, an international provider of electricity and energy-related services, has deployed ActiveDocs to improve the efficiency and compliance of its document processes. The solution generates customer communications in 12 states, across Crius’ US Gas and Electric family of brands.

Catherine Larsen, ActiveDocs SVP Sales for North America, said: “Crius Energy reviewed a number of solutions for their customer communications management needs. Through their in-depth evaluation of the market, they established that ActiveDocs was the best fit for their communication with clients, and the best fit to manage and plan communications compliance across multiple brands and regulatory environments.”

Crius deployed ActiveDocs in automated mode, integrating it with their CRM system. A number of data repositories are used to generate highly customized communications, without any need for human interaction. The ActiveDocs Snippet functionality enables management of common content, and simplifies its modification. As a result, business users take full control of communications content. Furthermore, Crius use the ActiveDocs Delivery Management component to define who receives each letter or email, and which distribution channel is used.

ActiveDocs provides Crius with a reliable level of flexibility, allowing them to meet a range of changing regulations. Client letters and statements are generated in batches, and on demand. Communications can be sent in paper form, or emailed out. All source content is maintained in one location, and changes are traceable. As a result, Crius were able to replace their legacy custom-developed solution, and are now producing their documents from the new ActiveDocs-driven system.

Please contact us using the button below to learn more about the implementation at Crius Energy.

 

About the customer

Crius Energy

Crius Energy LLC is one of the largest independent energy retailers in the United States. It provides electricity, natural gas, and solar energy products to over one million residential and commercial customers. The company is active nationally across the U.S., as well as internationally in Australia. Founded in 2012, Crius is based in Stamford, Connecticut. For more information please visit www.criusenergy.com.

 

About the solution

ActiveDocs

For over two decades, ActiveDocs has helped more large companies automate their business documents than any other. These include Cigna, Shell, Bayer, BP, Liberty Mutual, ABB and Ricoh. With global offices in Overland Park, London, Brisbane, and Auckland, the company consistently delivers the best customer experience. Over 90% of organizations who try it, buy it and succeed. Learn more about the Customer Confidence Promise at www.activedocs.com.

ActiveDocs Opus

ActiveDocs Opus™ is a world-leading Document Automation Solution built on Microsoft® Office and Microsoft® Windows Server technology, and supports industry standard integration with data sources and document storage and handling applications. Templates are designed in Microsoft® Word and built from reusable components. ActiveDocs Opus has built-in management and deployment tools to allow Templates to be used for User-Driven (interactive) and Program-Driven (automated) document creation.

 
 

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